Cruise Express - Bruges

Christian Schneegans

Wir haben die Tickets für 20,- Euro p.P. bei GetyourGuide vorgebucht und sind mit dem ersten Bus pünktlich um 8:30 Uhr nach Brügge auf den Busparkplatz gefahren, den alle Busse anfahren. Der Rückweg war genauso einfach und gut organisiert. Da sehr viele Leute am Nachmittag zurück wollten wurden mehrere Busse eingesetzt. Wir waren sehr zufrieden, vor allem ist der Preis gegenüber Aida mehr als gut, der Weg exakt der gleiche.

U. Klein

Fast eine Stunde auf den Bus gewartet, der angeblich irgendwo im Verkehr stecken würde aber keiner hatte Infos wann und ob er kommen würde. Kurz bevor wir die Tickets schon wieder zurückgeben wollten, kam der Bus dann um die Ecke. Auf der Rückfahrt hat sich der Busfahrer mehrfach verfahren und musste wenden.

Alyson Jolly

My husband and I (and many other passengers on the cruise ship) had a really positive experience using this service. The buses were prompt and the people were lovely!

Marc was Chief Co-ordinator for us today. Good English, clear, comical, friendly and helpful. We would use again and recommend. Thanks, Marc and friends! ?

Adam

Absolute fiasco. If you pay on the day, you are treated like a second-rate citizen. They force you to wait until every single person with a reservation has boarded the bus before even allowing you to join the main queue. Even worse, they make no mention of this exploitative tiered system before you purchase.

We waited over an hour for a bus to arrive, and every time we asked what was happening, we were blatantly lied to and told that two buses would arrive in 15 minutes, but they never showed up. After this infuriating wait, we decided to take a public tram, which cost only €5 for a return trip to Blankenberg. It was a lovely day, but it's outrageous that we wasted over an hour in a pointless queue due to this company's incompetence and deceit.

This company's treatment of customers is beyond disgraceful and outright deceptive. Their customer service is a joke, their communication is non-existent, and their entire operation is a scam. Save yourself the frustration and avoid this pathetic excuse for a service provider like the plague. They don't deserve a single cent of your money or a minute of your time.

No doubt they will lay blame with the cruise company because they are unable to take responsibility and accountability for their appalling service.

Marwan Ahmad

مكتب شركة باصات سياحية تنقل السياح من ميناء الكروز إلى وسط مدينة بروج البلجيكية وقيمة التذكرة للشخص الواحد 25يورو

Taylor Leturgey

Horrid experience. Arrived on anthem of the seas and boarded a bus immediately that had no A/C on a muggy 76* (24*c) morning. A 38-minute trip later (that the ticket says 20), we all exited gasping for cooler air. At least it was a 100-person coach.

We were assured they had 3-6 busses in rotation.

On the return trip, the last bus time on their signs was 1630. We arrived comfortably at 1535, with a small 30-person bus being loaded. Figuring this was one of the 3 for 1530, we waited patiently until 1605 when we were told the one 30-person bus was the 1600 bus. The representatives said, "3 more should be here in 5-10 minutes." This went on until 1640 when a bus finally showed up. After an hour of standing in a parking lot with blistering sun and no shade.

This 100 bus coach luckily had A/C. However, the bus driver proceeded to use Google maps to our terminal. Taking us to the draw bridges, where luckily only 1 was closed, and having to turn around.

Avoid using this company at all costs. Reviews from the past several months are accurate. This place is trying to scam you.

Holly

We arrived very quickly off the cruise ship and bought tickets from this company outside the terminal. We were put in a queue and waited for an hour by which time we had found out that all passengers who had pre-booked had priority so effectively had to wait for the entire cruise ship to disembark before being allowed on one of the buses. After an hour of waiting and being repeatedly told the next bus is 10-15 mins away, we decided to get a refund.
We walked about 5 mins out of the terminal to the tram stop, costing €5 to get to Blankenburge in around 15 mins. You can then get a train directly to Bruges costing no more than €5 taking around 20 mins. Don't waste your time with this company. Use public transport! It is much more reliable!

K4R1N

Betrayers, don’t go there!! The promised times are not kept, excuses after excuses. Same from port to Brugge and same driving back again! Save your freezing and take a different shuttle to Brugge! „Bus will come in 10 minutes“ and then you wait 45 minutes, and back as well 50 minutes. Only waiting time!!