Etransport Solutions - Gardena, California

Lidiya Markova

I'm giving one star simply because the GM was actually nice to work with but I'm just not sure about how reliable this company is.
I called e transport solutions June 22nd. I got a call back on June 23rd about a vehicle delivery going from Santa Barbara, CA to Nashville, TN. I needed it to be delivered by July 19. That's a little less than a month's notice. Typically car shipping companies need 2 weeks notice.
I was told that the 19th is absolutely doable and that my car would be picked up July 13-15. I get a call from the assigned truck driver on July 11 telling me that he was ready to pick up my car within the next hour (absolutely no notice whatsoever). I ask when the car would be delivered. He says July 16. I tell him, "I won't be in Nashville til July 19 so I won't be able to pick up the car. Also, this is way too short notice. I haven't had time to plan, I won't even be around when you can pick up the car"
Okay then, I call back Nick. He apologizes and says that the car pick up will now happen July 15-17, which now would push my promised delivery date of July 19 to July 23-25. Fine. That's okay. I'm flexible but a little bummed that I'll now have to rent a car to get around and that's not something I was planning on doing.
The 15th rolls around, no driver assigned. The 16th rolls around. I had to call the office about 5x to get a call back, only to be told that the closest truck drivers were in New Mexico and Oregon. At this point, I'm afraid that I won't get someone to pick up my car on the 17th prior to leaving on the 18th. I call again morning of July 17th and no one is answering. I should have known this isn't a reliable company when i started getting excuse after excuse (the system assigns, we don't have control over this, etc). I simply asked for my $500+ deposit back via email and decided to go with a different company. Thankfully I got that and no one fought me on it.
They had basically a whole month to make this work out and somehow it still didn't work out. The lack of communication and inability to get the job done added to my stress levels immensely. I would advise against using this broker. Just simply not worth the hassle.

Kevin Fennell

My review is long overdue. E Transport was recommended by our moving company to ship one car from Southern California to Ozark, Missouri. From my experience, and reading the reviews, it seems shipping cars is not an exact science which is understandable due to the logistics involved. Nick was professional and responsive. I had some of the same experiences as other reviewers such as pickup being at night and phone calls from driver being delayed for whatever reasons. With a couple minor hiccups like that, in the long run, everything worked out as planned. Communication is the most important thing and I had no problems in that area. My questions were always answered and my calls and emails returned. Would recommend. Would hire again.

Deanna Woodbury

I had a great experience with this company. The company happily worked with us on a slightly complicated move. Nick gave us excellent, excellent customer service. They kept us update throughout the each step. I will absolutely call them whenever I need a transport company again.

Matt Nichols

I'm not even sure where to start. Biggest problem with this company, their communication is awful. When I say awful, I mean worst I have ever experienced and I come from an industry where communication is one of the most important tools. Let's get into the details. Please bear with me as there is a lot to go over.

Car was to be picked up by the 29th. I made arrangements to have it delivered to a friend so they could have the 5 day window. The last day came for the vehicle to be picked up and I still haven't heard anything from anyone. So I email and call my service rep. (Not going to name names. Complaint dept. already has them) with no response. When I do finally get in touch with him and he realized I wasn't happy, I wasn't able to get him back on the phone after that. No matter how many times I called. I finally called dispatch myself. Which is the only time I talked to someone who actually cared and could tell me what was going on. So thank you Nick. You get 5 stars but you are literally the only one. My customer service rep literally gets a Zero. Doesn't even deserve 1 star.

Anyways, finally get told the day the car is supposed to be picked up that they are still trying to find a truck that comes to my destination and eventually wouldn't be able to be picked up until 3 days later. Well I have to be at work in my new city by then so that won't work. I end up having to drive it to a friend's house, leave it with him. He had to take a day off work so he could be there when it was SUPPOSED to get picked up (we'll get to that). But whatever, at this point it is out of my control and I'm just trying to get everything situated so I can hit the road and get back to work myself.

Now, let's get to the driver and how the pickup/drop off went. Car was supposed to be picked up on a Thursday. On Wednesday, I get a call from the driver saying he will be picking it up between 6-8 PM that night, not Thursday as discussed and planned. So again, I have to adjust. I call my friend, who cancels his plans with his little girl for that night so he could be there between 6-8 PM. Well about 7:30 rolls around, haven't heard anything. I try to call the driver. No response. Text. No response. Call again. No response. Seams to be a trend. Well at literally 09:30 at night he calls back and says he is down the road about 15 mins away. So AGAIN, I scramble to get in touch with my buddy. Who just put his little girl down for bed that night and was winding down himself. So he stays up and finally about 30 mins later, the driver pulls up. That's how the pickup went. Now since he picked it up a day early, you would think he would get it here by the delivery day. Nope. Delivery day comes and the driver calls and says he will be here the next day (Super Bowl Sunday) and will call me in the morning to meet up and deliver the car. Fine, no problem. At least it made it. Next morning, no call. Lunch comes and goes and then finally as I am getting settled in to watch the Super Bowl. Yep, you nailed it. He finally called and was 30 mins out. Which he then tried to get me to meet him at a dealership which I refused. I did pay for door to door delivery because my car hasn't passed smog and sticker on the tag is expired so I don't really want to be driving this thing through the city. I finally agree to meet him right off the interstate right outside my neighborhood. The one thing the did get right is my car made it here in one peace. But overall one of the worst experiences of my life when moving. And I move cross country a lot for my job. 3rd time this year and this has by far been the worst experience so far.

Long story short, even if it's a little more expensive or hassle at the beginning. DO NOT use this company. Go with anyone else. It's at least worth a shot. Trust me, you do not want to go through the headache and hassle I went through.

William Dessert

I have referred many clients to E-Transport Solutions over the last couple of years and all of them were very happy with their service and communication. Strongly Recommend.

Daniel

Horrible company. Stay away! Had a very bad experience.

Erin Ussery

Horrible

Kyle Kilpatrick

Thank you, Bob!