SERVPRO of Torrance - Torrance, California

richard

A pinhole link in the copper behind the wall in the kitchen started the whole mess. Our insurance company (AAA) jumped right on it and hooked us up with ServPro Torrance. Philana was our phone contact, and her sweet and caring demeanor was so helpful. She sent out Gustavo and Luis and they packed everything neatly and carefully into boxes and deposited them where we asked. They too seemed attuned to our angst with the undertaking of the destruction of our kitchen and upset in the rhythm of our lives. Not their first rodeo, but their care and concern was helpful. We met with Andy, the project manager many times as he monitored the progress of getting the water out of the walls. He too was careful and compassionate. It was a lengthy process, and messy, but they were very good and professional and helpful.

Brenda Garnev

We had a supply line burst in our upstairs bathroom and flooded the downstairs of our home. Reached out to SERVPRO and spoke with Jennilyn who was very caring of our needs from beginning to end. Andy and Luis came out to assist the water damage in our home. They were very knowledgeable, professional and took care of our home from the beginning to end. I highly recommend Servpro of Torrance.

Gina m

Servpro of Torrance did an outstanding job. Andy and his crew are very professional, very detailed on what they were here to do and what needed to be done. On top of that they were kind and patient with us between trying to put the machines throughout the house and us asking questions. I'd like to add that Alana the lady behind every phone call to me was very helpful, professional and made sure she explained step by step from beginning to finish. I would recommend Servpro of Torrance 100%.

Kathy

We had a major water leak resulting in bathroom and living room to be rebuilt. Servpro customer service and communication was 10 star. Professional always on time. In addition excellent communication with our Homeowners insurance Auto Club. I would highly recommend Servpro to anyone experiencing water damage. They carefully packed and removed all the furniture from our rooms.

Ash Rashid

I had a major water leak that damaged almost half of my house. We got linked up with Servpro of Torrance for the rebuild and repair. I was contacted by several reps from their team to start the process. They immediately started the work and were very prompt, professional, courteous, and knowledgeable. I was kept in the loop at all times and that built confidence as we were facing a major overhaul we had not seen before.
I would like to personally compliment Diko their PM and Philana, the front office manager who worked with me until the very end. After it was completed, I had a few follow-up items, and they made sure they attended to it even though the job was finished.
I would give 5 stars and Kudos to the entire team for being so professional and helping us with restoration and rebuild of our house. Thank you so much Servpro of Torrance!

Ada Carson

Thanks, Philana, for helping us navigate through our water leak mitigation process. You were always available by phone (or called back quickly), even at times of the day/week I wouldn't expect. Our leak was right before the Christmas holiday so it was especially stressful. Philana's communication with the us and explanation of the process helped a lot.

Dipti Kapadia

My heartfelt gratitude to Servpro Torrance for their support, timeliness and most importantly, patience in carrying out very extensive and complicated remediation and restoration at an HOA in Torrance. The team is approachable and willing to work with you in very challenging circumstances. Thank you!

Allison K

I was researching restoration companies and Servpro in Torrance received great reviews! There are many other Servpro locations and I'm only writing this review for the Torrance location.

Right from the start the communication was excellent. The work was completed in a professional way. I was helping manage the project remotely for my mom. Servpro was nice to me when I called and when my mom called. The water damage in the house happened while the roof was off being repaired and a rainstorm happened at that time. The walls needed to be opened up and dried out. There was also long-term mold damage from the leaking roof in one part of the house. Also, they replaced 4 sets of french doors and carpet.

The entire project was completed to our satisfaction. The employees at Servpro made my mom feel safe while they were in her home. The employees treated her like they would treat their own mom.

THANK YOU Servpro!!!!